Search for the answers to the most frequently asked questions here.
As the COVID-19 virus pandemic continues, first and foremost our thoughts remain with those affected. We would also like to express our sincere gratitude to the health and support workers doing such a fantastic job in the most difficult circumstances.
IKO continues to follow Government and Public Health England guidance, and has taken all appropriate measures to protect our staff, suppliers and customers.
HEALTH & SAFETY
We confirm we have complied with the government’s guidance on managing the risk of COVID-19. To view a copy of our Risk Assessment, please click here.
Production at our Appley Bridge site, where our bitumen membranes are produced our Chesterfield site where we product Single Ply and Hyload is also fully operational .
The IKO enertherm Insulation factory has continued to manufacturer throughout this time.
Production is currently suspended at our Grangemill site and will re-open the first week in June. Stock is relatively healthy and the hot charge facility is still operational, so minimal disruption is expected.
All field engineers have now returned and have recommenced their duties inspecting installations adhering to the Government Guidelines and their own risk assessment criteria at all times.
Where possible our staff continue to support you from home, we are still operating on a reduced staffing level so your understanding is appreciated. We will continue to monitor the situation, and will advise of any further action as and when required.
Our main priority is the safety of all IKO staff and customers. We have made the necessary changes to working practices to adhere to the new guidelines on social distancing, while ensuring our logistic supply chain is still operational. All IKO office staff are now working from home where possible, and our warehouses are continuing to run to fulfill orders on minimal staff numbers.
If you need any technical advice during this time, our continued range of support services are fully staffed remotely, with no impact on the services we can offer, these include:
While we aren’t able to have face-to-face meetings currently, please don’t hesitate to get in touch with your local Area Sales Manager to arrange an online ‘Go to Meeting’ for your team to discuss a project.
Did you know you can stay up-to-date with our products and services at home, by logging-on to one of our webinars? IKO can tailor a webinar, bespoke to your team’s needs.
For more information, BOOK A WEBINAR. We thank you for your continued support.
If you help here you will find a comprehensive view of the Technical Support Services.
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