Frequently Asked Questions

These FAQs provide answers to some of the most frequently asked questions about IKO, the IKO product range, services, support and a whole host of other topics.

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Answers correct at the time of publication. If you are unsure or require confirmation that the answer provided is still valid and correct, please contact the IKO Technical Services Department on 01257 256 864 or email technical.uk@iko.com

Guarantees (2)

Linked guarantees cover the workmanship and material performance elements of a newly installed roof but unlike a single point guarantee, responsibility is split between the materials manufacturer and the installing contractor. Whilst only one guarantee certificate is issued to the client, the contractor will sign the document to cover any labour defects and the manufacturer signs for the material element. Whilst linked guarantees are widely used, there can be responsibility disputes with this guarantee format that can potentially leave the client with an unresolved problem.

The roofing materials will usually be covered by product liability insurance (as in the case of IKO PLC) however, the workmanship element is not usually insured, and reliant on the contractor continuing to trade, should defects need to be rectified. Insolvency insurance to cover workmanship can be arranged but this will usually incurs a separate premium to be paid direct to the insurer by the client.

Category: Guarantees

Single point guarantees are often preferred by specifiers and building owners, as the responsibility for all the elements of the guarantee, including workmanship defects, material quality/performance issues and design input, is placed with the product manufacturer. If there is a problem with the roof during service, the client has only to call the manufacturer to get the matter resolved, regardless of whether the defect is material or workmanship related.

When a single point roofing guarantee is offered by the leading UK manufacturer of roofing and waterproofing materials, as in the case of IKO PLC, the assurance that this provides is of major value, and the additional peace of mind for the client is almost incalculable.

A single point guarantee can be a major factor in maximising the rental value of a property, as potential tenants will know that any roof problems will be rectified quickly. In addition, as the guarantee is fully transferable to a new owner, a single point guarantee can also have a significant and positive impact on the final sale value of a property.

In addition, the single point guarantee offered by IKO PLC is insurance backed, making it one of the best the best all round guarantee packages available on the market.

Category: Guarantees

 

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